Read our terms of business.
Please read this document carefully as it sets out the terms on which we agree to act for our clients and contains details of our regulatory and statutory responsibilities. Please contact us immediately if there is anything in these terms of business which you do not understand or with which you disagree.
Weald Insurance Brokers Limited is an independent insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA) and incorporates the former business of Steadman & Hozier Ltd, Florida Insurance Agency, Lifelong Insurance Brokers and Michael James & Associates. Weald Insurance Brokers Limited is a 100% owned subsidiary of Weald Broking Management Limited. The business is owned by the director shareholders who are all involved in the business. Our Financial Services Register number is 301679. These details can be checked on the Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/ or by contacting the FCA on 0300 500 8082.
We are permitted to arrange, advise on, deal as an agent of insurers, assist in claims handling, help with ongoing changes, introduce to an insurer or premium finance providers and arrange lending facilities, collect and administrate debts in respect of general insurance policies on behalf of our clients.
Permission to transfer your insurances to a different insurer – From time to time we may find it necessary to transfer the insurances of a ‘block’ of our customers from one insurer to another, in order to maintain the current levels of cover and pricing or in order to obtain improved terms. We will always notify you of such changes when we wish to make them and where they directly involve your insurances with us. Unless we hear from you to the contrary ,this Terms of Business Agreement constitutes both your acceptance that we may do this and we will not require separate permission from you if the time comes for us to make such a ‘block transfer’
Our liability to you in connection with the services described in these Terms of Business is limited to £3,000,000. We will only accept liability from wrong doings which result from a breach of our contractual obligations to you, our negligence, a breach of professional duty or our breach of trust. We do not accept liability for losses to the extent that they are a) contributed by your own negligence b) due to your failure to provide information we have reasonably requested about your insurance risks or c) not a reasonably foreseeable consequence of our actions. Notwithstanding the above, we place no restriction on our liability to you for a) death or personal injury caused by our negligence b) fraud or fraudulent misrepresentation or c) breach of our statutory or regulatory obligations.
We have access to leading insurers and often we select your insurance product from a wide range of insurers, but there are times when we use a select panel of insurers/finance providers or even a single insurer/finance provider.
Please ask us if you would like a list of these insurers. In certain circumstances we will use the services of another intermediary to place your insurance and in these circumstances we will always advise you of the name of that intermediary.
All quotations are valid for a specific period for which you will be advised. All are subject to a satisfactorily completed proposal form or statement of fact. All quotations are based upon the information provided by you. Any instruction for cover from you is only operative when you receive our confirmation that cover has been effected.
Upon assessment of your requirements, we will make a recommendation for a particular insurance product. Our advice will be confirmed in a demands and needs statement which will clearly state the reasons for our recommendation.
In some circumstances we may not provide you with advice, for example;
If we do not provide you with advice will always make this clear to you in our documentation.
Your attention is drawn to the accompanying Duty of Disclosure and Fair Presentation document which sets out a number of your obligations. In addition, the below sets out further obligations which apply to all services that we provide to you when arranging your insurance cover.
You shall provide us with all relevant information in relation to your business to enable us to provide our services. Such information must be provided in a format which allows us to provide a clear presentation to insurers. We can rely on any information provided to us by you and/or your previous insurance broker.
When a policy is issued you are strongly advised to read it carefully, as it is this document, the schedule and any certificate of insurance which form the basis of the insurance contract you have purchased. If you are in any doubt over any of the policy terms or conditions you must seek our advice promptly as this is a binding agreement. You accept and understand these terms and conditions and that the documents are free from errors and omissions unless you inform us immediately upon receipt.
To help make sure you receive a competitive quotation, offer of appropriate payment options, protection against fraud and to verify your identity, insurers may use publicly available data which they obtain from a variety of sources, including a credit reference agency and other external organisations. Their search will appear on your credit report whether or not your application proceeds.
Insurers pass information to the Claims and Underwriting Exchange run by Insurance Database Services Limited and the Motor Insurance Anti-Fraud and Theft Register run by the HPI on behalf of the Association of British Insurers to check information provided and also prevent fraudulent claims. Motor insurance details are added to the Motor Insurance Database run by the Motor Insurers’ Bureau to help identify uninsured drivers and may be searched by the police to help confirm who is insured to drive. In the event of an accident, the database maybe used by insurers and the Motor Insurers’ Bureau to identify relevant policy information.
We are a data controller for the information you provide to us including individual, identification and financial details, policy history and special category data (such as medical or criminal history).
Details of our legal basis for processing your information, along with details of any third party recipient whom it may be necessary to share your personal data with in order to fulfil the contract, retention period for data held, security of your data, your rights under the General Data Protection Regulations (GDPR) including the right to complain can be found in our full ‘Privacy Notice’ attached to these terms of business.
We reserve the right, at our discretion, to make an administration charge. Details of any applicable administration charge will be provided to you in writing and specified in our invoice.
These fees may be subject to change and where this is the case you will always be advised of the actual fee in writing and before you make your decision to purchase insurance from us.
Where we arrange cover which is subject to no commission or a low commission payment from insurers, we will charge an arrangement fee. We will always advise you of the actual amount when we are providing you with a new or renewal quotation.
We usually receive a commission from an insurer when placing your business and from a finance company when arranging finance for you. We occasionally receive additional remuneration from insurers or finance providers for business we place with them. Please feel free to ask us for any further information.
You must provide the premium due in cleared funds in accordance with the amounts and payment dates specified in our invoice. Failure to meet the payment date may lead to insurers cancelling your policy.
We normally accept payments by cheque, debit card, credit card or by bank transfer.
It is sometimes possible to spread payments through an insurer’s instalment scheme or a credit facility that we have arranged with a select number of premium finance providers. However acceptance will be subject to a credit check.
If you choose to pay for your insurance premium through one of our preferred premium finance providers (you are entitled to ask us for a list of providers) we will provide you with a breakdown of costs of your monthly instalments and a document outlining key features of the credit agreement.
It is noted that we are acting as your agent when we offer any premium credit facility. Please note that cover will cease if you fail to keep up payments under a credit agreement.
If we are asked to cancel the policy by a third party premium finance provider, we will undertake this action however we will be acting as your agent in the process.
Statutory Trust Account
We hold all client money which includes money collected for onward transmission to insurers and refund payments to clients, in a client bank account with an approved bank under a statutory trust arrangement in accordance with Financial Conduct Authority rules.
In some circumstances we may need to use another intermediary to arrange your insurance and as a result we pass money through other authorised intermediaries before finally paying it to the insurer.
Any monies held when acting as agent of the insurer are deemed to have been received by the insurer. This money is also held in the same client account.
It is our policy to retain any interest that may be earned on monies held in our client account.
Your policy document will provide you with specific information on your full rights to cancel your insurance. Please contact us in writing or by e-mail should you want to exercise your right to cancel.
(outside of cancellation rights or a mid-term adjustment resulting in a refund)
Where you cancel your commercial policy at any time, we reserve the right to charge for our time in providing you with advice and for the administration costs involved. This results in us retaining our original commission and fees. For some insurance contracts, insurers will not provide refunds for mid-term cancellation of cover. We will advise you of this if it affects you.
We write to you in good time before your renewal date, offering you renewal terms or in situations where we are not inviting renewal, we will advise you. Renewal of the contract is based on the information you supplied when we arranged your current contract along with any amendments you have made during the period of cover. It is vital that you advise us of any changes to your requirements.
Where we offer you renewal terms and your insurance is paid by continuous monthly direct debit instalments; i.e. no new credit agreement is required in the absence of a response from you we will deem this as your consent to renew the cover automatically. This will ensure that you are not in a position without insurance cover.
Many insurers provide a 24 hour helpline in respect of claims. Please consult your policy document for contact details.
Please ensure that you report all incidents that could give rise to a claim as soon as you become aware of them either by contacting your insurer or ourselves. In some circumstances, late notification can result in a claim being rejected.
You should not admit liability nor agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from your insurer. If you receive any correspondence from a third party in relation to your claim, please pass it to us or your insurer immediately and unanswered. If you require any assistance regarding a claim or incident, please do not hesitate to contact us
Our company ethics and culture towards customer service means that we never deliberately put ourselves in a position where our interests’ or our duty to another party prevents us from discharging our duty to you. Where we become aware of any actual or potential conflict of interest we will inform you of the situation, the options available to you and we will ask for your consent to proceed.
Our aim is to provide all of our clients with an excellent level of service. However we recognise that there may be an occasion, when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how you can get in touch with us and how we will deal with your complaint or issue.
Should you need to make a complaint, please contact our Managing Director using any of the following methods:
We aim to resolve complaints within 3 business days following receipt of complaint, however if we can’t we will deal with the complaint promptly and fairly.
We will write to you within five working days to acknowledge your complaint and provide details of who is handing your complaint.
We will keep you informed of the progress of your complaint as our investigations proceed.
We aim to provide a final response to your complaint within eight weeks from receipt of your complaint
If we cannot provide you with a final response within eight weeks from the date of receipt of your complaint, we will outline the reasons for the delay and provide you with an indication of when you can expect a response
When investigating your complaint, we will take into account any financial losses or material inconvenience you have suffered. Our final response letter will set out the reasons for our decision and we will make it clear to you, as to whether we accept or reject your complaint.
If you are in any way dissatisfied with our final response, or if we have been unable to provide our final response to you within eight weeks of receiving your complaint, you may be eligible to refer the matter to the Financial Ombudsman Service (FOS) free of charge if you are:
The Ombudsman might not be able to consider your complaint if:
If we think that your complaint was made outside of these time limits we will leave this matter for the Ombudsman to decide. If the Ombudsman agrees with us, they will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.
If you do decide to refer your complaint to the Ombudsman you must do so within six months of the date of our final response letter. If you do not refer your complaint to the Ombudsman within six months of the date of our letter, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. Very limited circumstances include where the Ombudsman believes that the delay was as a result of exceptional circumstances.
Although there are time limits for referring your complaint to the Ombudsman, we will consent to the Ombudsman considering your complaint even if you refer the complaint outside the time limits
The FOS offer an independent service for resolving disputes and you may contact the FOS by:
We will include a copy of the Financial Ombudsman Service’s leaflet ‘Your Complaint and the Ombudsman’ in all resolution letters (with exception of those complaints resolved within three working days) and eight week response letters.
We do not guarantee the solvency or continuing solvency of any insurer we place business with. Clients should note that the financial position of an insurer can change after cover has been incepted. Liability for premium may arise in full or in part where the participating insurer becomes insolvent. We are covered by the Financial Services Compensation Scheme (FSCS) for insurance mediation only; this does not extend to consumer credit lending i.e. credit lending. The FSCS is the UK's compensation fund of last resort for clients of authorised financial services firms. You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim with no upper limit, although compulsory insurance is protected in full. Further details regarding the FSCS can be obtained from its website www.fscs.org.uk
These terms of business are governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business, we both irrevocably submit to the non-exclusive jurisdiction of the English courts.
Our company culture and ethics mean that we do not bribe or use any other means to improperly influence the decisions of clients, potential clients or government officials. Our business is structured with appropriate systems and controls so as to comply with the requirements of the Bribery Act 2010